Frequently Asked Questions

Will I be charged customs duties or VAT on my order?

  • United Kingdom: No. As a UK-based small business not registered for VAT, we do not charge VAT on UK orders.

  • European Union (EU): Orders may be subject to local VAT and import duties, which are collected by the courier upon delivery. These costs are the responsibility of the customer.

  • United States: Most personal orders under $800 enter duty-free. For larger orders, U.S. customs may apply duties, which are the responsibility of the customer.

  • Rest of the World: Local duties, taxes, or customs fees may apply depending on the laws of your country. These are the responsibility of the customer.

Are shipping costs included in the product price?
No — we believe in transparent pricing. Shipping fees are calculated separately at checkout and reflect the true cost of secure, insured delivery.

Do you offer tracking?
Yes, all orders include full tracking and contactless delivery options. You will receive a tracking link once your order has been dispatched.